FAQS


FAQS

Our turnaround time for denim is 2-3 weeks. We ship our tees out within four business days. If you order a tee with denim then your tee will ship out with the denim.

Hand wash in cold water and lay flat to dry. Once dry, you can toss them in the dryer on NO HEAT to fluff them up a bit. If you want to get really crazy, then you can just spot clean as needed and stick them in the freezer if they start to smell. I am not even joking! This is a thing.

Due to the nature of distressed denim, no two pairs will look the same. That said, each pair will follow a similar distress and bleach pattern. You truly are getting a one of a kind pair of jeans when you order from me!

Since each item is hand made to order, I do not accept returns. If I made a mistake on your order, then I will exchange them at no cost!

Cancellations are only guaranteed if made within 24 hours of placing your order. Any time after that, and I may not be able to accommodate the cancellation. Please email info(at)tattrdthreads.com if you need to request a cancellation.

I ship from my home base in Langley, BC. I try to provide my customers with cost effective shipping. I offer untracked letter mail shipping and tracked parcels for Canadian customers via Canada Post. If you choose the more cost-effective untracked option (let's face it, who wants to pay extra on shipping), then you are accepting the risk that it may get lost, and I will have no way of tracking it. No refunds will be given if packages do not arrive at their destination. Please note that due to their size 5T and 6T cannot go lettermail. I highly recommend choosing tracking for your package. If you choose tracked parcel, you will be provided a tracking number once your order has shipped. US and international customers will receive their order via USPS. Since I use a service to take packages to USPS in Washington, there may be a slight delay between when your order says shipped and when it actually arrives at USPS. You will be provided a tracking number once your order has shipped. Please note that TATTRD Threads is not responsible for any customs or duty fees that may apply. Those fees are decided by your country and are out of my control. Customs declarations need to be filled out accurately and honestly, so I cannot mark a package as a gift and change the value of said package. If you are ordering from any country other than Canada or the United States, then you are accepting that there may be customs or duty charges from your country. TATTRD Threads is not responsible for any packages once they are dropped off at the post office.

I do offer local pickup! You will be given the option at checkout, if you live locally. Once your order is complete, you will receive an email with pickup instructions. Orders must be picked up within one week of receiving your pickup email.

TATTRD denim is ethically manufactured in Humen, China. The factory has been in business for 16 years and specializes in all things denim. I wanted to make sure that my denim was manufactured from an ethical factory so picking a reputable factory was something I took very seriously. To that end, I hired my good friend Anne and her husband David who work closely with factories in China connecting them with small businesses. They manage my communications with the factory in China as well as quality control. They travel to the factory several times a year to check up on production. This means I am always confident in the quality of my denim!