FAQS


FAQS

Our turnaround time for denim is 2-3 weeks. We ship our tees out within two business days. If you order a tee with denim then your tee will ship out with the denim.

Due to the nature of distressed denim, no two pairs will look the same. That being said, each pair will follow a similar distress and bleach pattern. You truly are getting a one of a kind pair of jeans when you order.

Since each item is hand made to order, we do not accept returns. In the event that I made a mistake on your order, then an exchange will be offered.

Cancellations are only guaranteed if made within 24 hours of placing your order. Anytime after that I may not be able to accommodate the cancellation. Please email info@tattrdthreads.com if you need to request a cancellation.

We ship from our home base of Langley, BC. We try to provide our customers with cost effective shipping. We offer untracked lettermail shipping and tracked parcel for our Canadian customers via Canada Post. If you choose the more cost effective untracked option (let's face it, who wants to pay a lot in shipping) then you are accepting the risk that it may get lost and we will have no way of tracking it. No refunds will be given if packages do not arrive at their destination. We highly recommend choosing tracking for your package. If you choose tracked parcel you will be provided a tracking number once your order has shipped. Our US and international customers will receive their order via USPS. Our rates are based on more than just postage since we use a service to take your packages to a USPS in Washington. You will be provided a tracking number once your order has shipped. Please note that TATTRD Threads is not responsible for any customs or duty fees that may apply. Those fees are decided by your country and are out of our control. Customs declarations need to be filled out accurately and honestly so I cannot mark a package as a gift and change the value of said package. If you are ordering from any country, other than Canada or the United States, then you are accepting that there may be custom or duty charges form your country.

TATTRD Threads is not responsible for any packages once they are dropped off at the post office.

We do offer local pickup! You will be given the option at checkout. Once your order is complete you will receive an email with pick up instructions. Please try to pick up your order within one week of receiving your pick up email.